Terms of Service
Last Updated: October 2, 2025
Effective Date: October 2, 2025
⚠️ IMPORTANT: AI-GENERATED CONTENT DISCLAIMER
This Platform uses artificial intelligence (AI) to generate interactive chat responses, personalized feedback, and conversational tutoring within our instructor-created lessons. AI-generated responses may contain errors, inaccuracies, or outdated information. AI responses should not be relied upon for professional, medical, legal, financial, or other critical decisions. We make no warranties about the accuracy, completeness, or reliability of AI-generated responses.
📚 EDUCATIONAL USE DISCLAIMER
Collabr.ai is an educational platform. We do not guarantee any specific learning outcomes, career advancement, certification value, or employment opportunities. Certificates issued are NOT accredited by educational authorities. This Platform is for general educational purposes and does not replace formal education or professional training.
Table of Contents
- 1. Acceptance of Terms
- 2. Definitions
- 3. Eligibility
- 4. Account Registration
- 5. AI-Generated Content
- 6. Educational Services
- 7. Team-Based Learning
- 8. Payment & Subscriptions
- 9. User-Generated Content
- 10. Intellectual Property
- 11. Prohibited Conduct
- 12. Account Termination
- 13. Disclaimers of Warranties
- 14. Limitation of Liability
- 15. Indemnification
- 16. Dispute Resolution
- 17. Changes to Terms
- 18. General Provisions
- 19. Contact Information
1. Acceptance of Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("you," "your," or "User") and Simon Lydin, a private individual based in Sweden ("we," "us," or "our"), governing your access to and use of the platform operated under the trade name Collabr.ai, including our website, applications, and related services (collectively, the "Platform" or "Service").
Seller Identification: "Collabr.ai" is a trade name. The legal counterparty to these Terms is Simon Lydin, a private individual. You are contracting with an individual, not a company.
BY ACCESSING OR USING THE PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. If you do not agree to these Terms, you must not access or use the Platform.
We reserve the right to modify these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the modified Terms. Your use of the Platform is also governed by our Privacy Policy and Cookie Policy, which are incorporated by reference.
Business vs Consumer: If you purchase as a business (Team Leader/enterprise), some terms (e.g., indemnity) apply more broadly. For private consumers, mandatory consumer protections prevail and cannot be waived or limited.
2. Definitions
- "AI-Generated Content"
- Content created by artificial intelligence systems, including but not limited to lesson responses, feedback, hints, explanations, and interactive dialogues.
- "Certificate"
- Non-accredited digital certificate issued upon course completion, for informational purposes only.
- "Content"
- All materials, including text, graphics, videos, code, courses, lessons, quizzes, and other information available on the Platform.
- "Team"
- A group of Users managed by a Team Leader for collaborative learning purposes.
- "Team Leader"
- A User with administrative privileges over a Team, including payment responsibilities and member management.
- "User Content"
- Content submitted, uploaded, or created by Users, including assignments, quiz responses, feedback, and messages.
3. Eligibility
You must be at least 16 years old (or 13 years old with parental/guardian consent) to use the Platform. By using the Platform, you represent and warrant that:
- You are at least 16 years old (or 13 with parental consent)
- You have the legal capacity to enter into these Terms
- You will provide accurate and complete information
- You are not barred from using the Service under applicable law
- You will comply with all applicable laws and regulations
4. Account Registration and Security
4.1 Account Creation
To access certain features, you must create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and promptly update your account information
- Maintain the security of your account credentials
- Notify us immediately of any unauthorized access
- Accept responsibility for all activities under your account
4.2 Account Security
You are solely responsible for maintaining the confidentiality of your account credentials. We are not liable for any loss or damage arising from your failure to protect your account information.
Important: Never share your account credentials. We will never ask for your password via email or phone. If you suspect unauthorized access, change your password immediately and contact support@collabr.ai.
Security Incidents
We maintain administrative, technical, and physical safeguards appropriate to the risk. If we become aware of a security incident affecting your data, we will notify you as required by law. You agree to cooperate with reasonable security requests (e.g., enabling MFA).
5. AI-Generated Content and Limitations
5.1 Use of Artificial Intelligence
Important Clarification: Course lessons, modules, and educational materials are created and curated by our instructors and content team. AI is used specifically for interactive chat features within lessons - it generates real-time responses to your questions, provides personalized feedback, and creates conversational tutoring experiences as you progress through curated lesson content.
The Platform utilizes artificial intelligence (AI) technologies, including large language models from OpenAI and other providers, to enhance interactive learning. AI is used to:
- Generate real-time chat responses when you interact with AI tutors within lessons
- Provide personalized feedback on your assignments and quiz responses
- Create conversational dialogue based on your questions and the lesson context
- Simulate tutoring experiences that adapt to your learning progress
AI does NOT create the core lesson content. Lesson structure, learning objectives, curated materials, and instructional design are developed by qualified educators. AI enhances these lessons by providing interactive, on-demand support as you learn.
5.2 No Warranty on AI Content
CRITICAL DISCLAIMER:
AI-GENERATED CONTENT IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DO NOT WARRANT THAT AI-GENERATED CONTENT IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE.
AI systems can generate incorrect, misleading, biased, or inappropriate content. You acknowledge that:
- AI can make factual errors - Always verify critical information from authoritative sources
- AI may produce outdated information - Training data has knowledge cutoffs
- AI can exhibit bias - Responses may reflect biases in training data
- AI may "hallucinate" - Generate plausible-sounding but false information
- AI lacks professional judgment - Cannot replace expert advice
5.3 User Responsibility
YOU ASSUME ALL RISK FROM USING AI-GENERATED CONTENT. You agree to:
- Independently verify any critical information received from AI
- Not rely on AI responses for professional, medical, legal, financial, or safety-critical decisions
- Understand that AI feedback on assignments is for educational purposes only
- Not use AI-generated content for academic dishonesty or plagiarism
- Report obviously incorrect or inappropriate AI responses to support@collabr.ai
5.4 No Professional Advice
AI-generated content does not constitute professional advice of any kind (legal, medical, financial, etc.). If you need professional advice, consult a qualified licensed professional in the relevant field.
5.5 Data Sent to AI Providers
When you use AI features, your prompts, lesson context, and relevant metadata may be sent to third-party AI providers to generate responses. We process this data based on our contract with you (to provide the AI tutoring service) and our legitimate interest in improving the Platform. We apply technical and contractual measures to protect this data.We do not intentionally send special categories of personal data. Do not include confidential or sensitive information in prompts. For full details on our lawful basis for data processing, see our Privacy Policy.
Provider Use & Retention
We configure providers to the most privacy-preserving settings available to us. Where a provider offers business settings that disable training on your data, we will use them. Details are in our Privacy Policy.
Opt-Out
If your organization requires that prompts not be retained by AI providers beyond transient processing, contact privacy@collabr.ai; some features may be limited if we enable strict retention controls.
5.6 Beta or Experimental Features
Some features may be labeled beta or experimental and may change, break, or be withdrawn at any time. They are provided "as is," may be subject to usage limits, and are excluded from any uptime commitments.
Fair Use
We may apply reasonable technical limits (e.g., rate limits, storage caps) to prevent abuse or service degradation.
6. Educational Services and Limitations
6.1 Educational Purpose Only
The Platform provides educational content and learning resources for general informational and educational purposes only. We make NO guarantees regarding:
- Specific learning outcomes or skill acquisition
- Career advancement or employment opportunities
- Professional certification or accreditation
- Academic credit or formal recognition
- Passing of professional exams or assessments
- Suitability for any particular purpose or use case
6.2 Certificates and Accreditation
IMPORTANT CERTIFICATION NOTICE:
Certificates issued by Collabr.ai are NOT accredited by any educational authority, government agency, or professional body. They have no formal accreditation value and are providedfor informational purposes only as digital acknowledgments of course completion for personal records.
Employers, educational institutions, and professional licensing boards are under no obligation to recognize these certificates. We make no representations about recognition, acceptance, or validity of certificates by any third party. Certificate value depends entirely on third-party policies beyond our control.
6.3 Content Accuracy
While we strive to provide accurate and up-to-date educational content, we do not warrant that all content is accurate, complete, current, or suitable for your purposes. Educational content may become outdated, especially in rapidly evolving fields like technology and AI.
6.4 No Substitute for Professional Education
The Platform is not a substitute for formal education, professional training, licensing programs, or expert consultation. If you require professional credentials, seek accredited educational institutions or licensed training providers.
6.5 Digital Content Pre-Contract Information (EU)
Before purchasing, you receive the following information about the digital content:
- Functionality: Online courses with video lessons, text content, quizzes, AI-powered chat tutoring, progress tracking, and certificates upon completion
- Delivery: Immediate access via web browser upon purchase (no physical delivery); courses are hosted online and streamed
- Compatibility: Requires internet connection, modern web browser (Chrome, Firefox, Safari, Edge), and devices capable of video playback
- Technical Requirements: Minimum recommended: 5 Mbps internet speed, JavaScript enabled, cookies enabled for session management
- Duration: Subscriptions provide ongoing access during the subscription period; individual course purchases provide lifetime access to purchased content
- Updates: Course content may be updated or improved over time; major changes will be announced
7. Team-Based Learning
7.1 Team Structure
The Platform allows Users to create or join Teams for collaborative learning. Teams consist of:
- Team Leader: User who creates the Team, manages members, and handles billing
- Team Members: Users invited by the Team Leader to access Team courses
7.2 Team Leader Responsibilities
TEAM LEADER OBLIGATIONS:
As a Team Leader, you are solely responsible for:
- Payment Obligations: All charges incurred by your Team, including member enrollments
- Member Management: Inviting, removing, and managing Team members
- Access Control: Ensuring only authorized individuals join your Team
- Compliance: Ensuring Team members comply with these Terms
- Data Privacy: Providing Team member data to us for processing; you remain responsible for obtaining necessary consents from your Team members
- Dispute Resolution: Resolving disputes between Team members
7.3 Team Member Obligations
As a Team Member, you acknowledge that:
- The Team Leader controls your access to Team courses
- The Team Leader may view your progress and completion data
- Your access may be revoked by the Team Leader at any time
- You must comply with any additional rules set by the Team Leader
7.4 Team Liability
WE ARE NOT RESPONSIBLE FOR: Disputes between Team Leaders and members, unauthorized access by Team members, payment disputes within Teams, or any damages arising from Team relationships. Team Leaders agree to indemnify us for claims arising from their Team management.
7.5 Data Protection Roles
As the Platform operator, we are the data controller for personal data processed through the Platform, including data of individual users and Team members. Team Leaders provide Team member data to us, and we process it as the controller. We use third-party processors (e.g., Stripe for payments, hosting providers, email services, OpenAI for AI features) to operate the Platform.
Team Leader Responsibilities: If you are a Team Leader, you are responsible for:
- Obtaining necessary consents from your Team members before providing their data to us
- Ensuring you have a lawful basis to share member data with the Platform
- Informing Team members about how their data will be processed (see our Privacy Policy)
Data Processing Addendum (DPA): For enterprise arrangements where specific data processing terms are required, a DPA may be available upon request. Contact privacy@collabr.ai to discuss.
8. Payment, Subscriptions, and Refunds
8.1 Pricing and Payment
Certain features and courses require payment. By purchasing a subscription or course, you agree to pay all fees and applicable taxes. We use Stripe as our payment processor. By making a purchase, you also agree to Stripe's Terms of Service.
💰 Total Price & Private Sale
Private sale — no VAT charged. Prices shown are total amounts payable.
Before you complete a purchase, we will display the total price. Since this is a private sale, VAT is not charged unless and until the seller becomes VAT-registered.
Auto-Renewal Notice: For subscriptions, the renewal term, renewal price, and how to cancel will be presented clearly before you pay.
Receipts: We issue receipts showing the amount paid, date, items purchased, and seller details. VAT is not charged unless and until we become VAT-registered.
Checkout Display: The checkout page will clearly state "Private sale — no VAT charged."
Chargebacks
If you dispute a charge with your payment provider without first contacting us, we may suspend access while we investigate. We provide logs of access, consent to immediate performance, and refund history to the payment provider during disputes.
8.2 Subscriptions
Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You authorize us to charge your payment method for renewal fees.
- Auto-Renewal: Subscriptions renew automatically until cancelled
- Cancellation: Cancel anytime through your account settings or customer portal
- Access After Cancellation: You retain access until the end of your paid period
- Price Changes: We may change prices with 30 days' notice
Downgrades and Partial Periods
Unless stated otherwise, subscription fees are non-refundable and are not pro-rated upon downgrade or mid-cycle cancellation. Access continues through the end of the paid term.
8.3 Team Course Purchases
Team Leaders can purchase courses for their Teams. Team Leaders are responsible for all charges and must ensure they have authority to bind their organization to these Terms.
8.4 Refund Policy and Satisfaction Guarantee
EU Statutory Withdrawal Right Waiver
For EU/EEA/UK Users: Under the Digital Content Directive (2019/770), you have a statutory 14-day right of withdrawal for digital content purchases. However, by explicitly agreeing via checkbox before checkout and accessing the Platform's digital content, you waive this statutory withdrawal right. This waiver is confirmed before performance begins and is required to provide you with immediate access to courses and subscription features.
Important: This waiver does not affect your statutory rights in cases of defective or non-conforming digital content under Directive (EU) 2019/770. If the digital content is defective, fails to meet the agreed specifications, or does not perform as described, you retain your right to remedies including repair, replacement, price reduction, or termination.
How to Seek Remedies for Non-Conformity
If you believe the digital content is non-conforming, contact support@collabr.ai with a description of the issue. Where legally required, we will first attempt to bring the content into conformity; if not possible within a reasonable time and without major inconvenience, you may be entitled to a proportionate price reduction or termination and refund.
Collabr.ai 14-Day Satisfaction Guarantee
✅ Our Commitment to You:
Despite the waiver of statutory rights above, Collabr.ai offers a separate 14-day satisfaction guarantee. If you are not satisfied with the content or its effect on your learning/team performance, you may request a refund within 14 days of purchase, subject to the following conditions:
- Request must be made within 14 days of purchase
- Course completion must be less than 10% as measured by our platform's progress tracker (e.g., time watched, modules completed, or assessments attempted, as applicable)
- Technical issues must be reported within 48 hours for immediate resolution
Approval Process: Refunds meeting these criteria will generally be granted, but final approval rests with us to prevent abuse. Good-faith requests will be honored.
Additional Refund Eligibility
Refunds may also be granted at our discretion for:
- Duplicate charges or billing errors - Full refund of duplicate/erroneous charges
- Technical access issues - If unresolved within 48 hours despite support efforts
No refunds will be issued for: Change of mind after completing >10% of content, failure to complete courses, dissatisfaction after extensive use, certificate non-recognition by employers, Team member disputes, or subscription auto-renewals (cancel before renewal date).
Contact support@collabr.ai or legal@collabr.ai for refund requests. Refund decisions are final.
8.5 Free Trials, Introductory Offers, and Reminders
If your plan includes a free trial or introductory price, we will disclose the length of the trial/intro period and the price that will apply afterward. Unless you cancel before the end of the trial/intro period, your subscription converts to a paid plan at the then-current price.
Pre-Renewal Reminders: Where required by law, we will send a reminder before conversion or renewal. We reserve the right to limit, modify, or terminate trial/demo access at any time.
9. User-Generated Content
By submitting User Content (assignments, quiz responses, feedback, messages), you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display your content for operating the Platform and improving services. You retain ownership but represent that you have rights to grant this license and that your content does not violate third-party rights or laws.
AI Training and Personal Data: We may use anonymized or aggregated User Content for improving services and training AI models. Personal data is processed only in accordance with our Privacy Policy and applicable data protection laws (GDPR, UK GDPR). We do not use identifiable personal data for AI training without additional explicit consent where required by law.
10. Intellectual Property
All Platform content, including courses, lessons, design, code, and trademarks, is owned by us or our licensors. You may not copy, reproduce, distribute, or create derivative works without written permission. You receive a limited, non-transferable license to use the Platform for personal or internal business purposes only.
10.1 Copyright Complaints and Takedown
If you believe content on the Platform infringes your rights, send a notice to legal@collabr.ai including:
- (a) Identification of the copyrighted work
- (b) Identification of the allegedly infringing material and its location on the Platform
- (c) Your contact details
- (d) A statement of good-faith belief that the use is not authorized
- (e) A statement under penalty of perjury that the information is accurate and that you are the rights holder or authorized to act for the rights holder
We may remove or disable access to the material and notify the user. We may terminate repeat infringers.
10.2 Illegal Content Notices (EU DSA)
Under the EU Digital Services Act (DSA), you may report illegal content by sending a notice to legal@collabr.aiwith sufficient detail to identify the content and explain why it is illegal.
We will provide a statement of reasons for our decision (removal, restriction, or no action) within a reasonable time. You may challenge our decision or seek redress through out-of-court dispute resolution or judicial proceedings.
Notice & Action: We take illegal content seriously and will act promptly on valid notices. However, we are not obligated to monitor all user content proactively. Good-faith notices assist in maintaining Platform safety.
11. Prohibited Conduct
You must not:
- Violate laws, infringe rights, or harm others
- Scrape, reverse engineer, or hack the Platform
- Share account credentials or circumvent access controls
- Submit malicious code, spam, or abusive content
- Impersonate others or misrepresent affiliation
- Use AI responses to cheat on external assessments
- Resell or commercialize Platform access without authorization
- Exceed fair-use or rate limits, or attempt to bypass usage controls
12. Account Termination
We may suspend or terminate your account immediately for Terms violations, illegal activity, fraud, or abuse. You may delete your account anytime via settings or by contacting privacy@collabr.ai. Upon termination, your access ceases, but payment obligations for services received remain. We may retain data as required by law or legitimate interests.
13. Disclaimers of Warranties
⚠️ NO WARRANTIES - READ CAREFULLY:
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
- MERCHANTABILITY - No guarantee the Platform is fit for any purpose
- FITNESS FOR A PARTICULAR PURPOSE - Platform may not meet your specific needs
- NON-INFRINGEMENT - We don't warrant Platform doesn't infringe third-party rights
- ACCURACY - No guarantee content is accurate, complete, or current
- UNINTERRUPTED ACCESS - Platform may have downtime, bugs, or errors
- SECURITY - No guarantee of complete security or data protection
- RESULTS - No guarantee of learning outcomes, job placement, or certification value
- AI RELIABILITY - AI may produce errors, biases, or inappropriate content
YOU USE THE PLATFORM AT YOUR OWN RISK. WE DO NOT GUARANTEE RESULTS, ACCURACY, RELIABILITY, OR SUITABILITY.
14. Limitation of Liability
⚠️ LIABILITY CAP - MAXIMUM PROTECTION:
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
IN NO EVENT SHALL COLLABR.AI, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AFFILIATES BE LIABLE FOR:
- INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
- LOSS OF PROFITS, REVENUE, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES
- DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE PLATFORM
- DAMAGES FROM UNAUTHORIZED ACCESS, ALTERATION, OR THEFT OF DATA
- DAMAGES FROM AI-GENERATED ERRORS, OMISSIONS, OR INACCURACIES
- DAMAGES FROM TEAM DISPUTES, PAYMENT CONFLICTS, OR MEMBER ISSUES
- DAMAGES FROM RELIANCE ON PLATFORM CONTENT OR CERTIFICATES
- DAMAGES FROM THIRD-PARTY SERVICES (STRIPE, OPENAI, ETC.)
OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATED TO THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) $100 USD, OR (B) AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE.
THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND WHETHER WE WERE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, SO THESE MAY NOT APPLY TO YOU TO THEIR FULL EXTENT.
⚖️ MANDATORY LIABILITY CARVE-OUTS:
Nothing in these Terms excludes or limits our liability for:
- Fraud or fraudulent misrepresentation
- Death or personal injury caused by our negligence
- Gross negligence or willful misconduct
- Any other liability that cannot be excluded or limited under applicable law
These carve-outs apply regardless of other provisions in these Terms. Where applicable consumer protection laws provide greater rights, those laws shall prevail.
15. Indemnification
Your indemnification obligations depend on whether you are using the Platform as a private consumer or for business purposes.
15.1 For Individual Consumers
If you use the Platform as a private consumer (for personal learning), you are responsible only for damages or losses we suffer that result from your intentional misconduct or gross negligence.
We do not require you to indemnify us for ordinary use of the Platform. You are not responsible for:
- Simple mistakes or errors in how you use the Platform
- Ordinary contractual disputes or misunderstandings
- Third-party claims arising from our own conduct or technical failures
- Claims that would be unfair to place on a private consumer under applicable law
15.2 For Business Users and Team Leaders
BUSINESS USER OBLIGATIONS:
If you use the Platform on behalf of a business, organization, or as a Team Leader, you agree to indemnify, defend, and hold harmless Simon Lydin (operating as Collabr.ai), from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:
- Your management of Team members and their use of the Platform
- Your User Content or data shared with us (including Team member data you provide)
- Your breach of these Terms or applicable laws in a commercial context
- Claims by your Team members arising from your management decisions, payment disputes, or access control
- Intellectual property infringement in content you upload or share
- Violations of data protection laws (e.g., failing to obtain necessary consents from Team members)
- Disputes with third parties that you initiated or caused through your commercial use
We reserve the right to assume exclusive defense and control of any claim subject to indemnification, and you will cooperate fully in such defense at your expense.
Why This Distinction? Commercial use (businesses, Team Leaders managing others) creates different risks than personal consumer use. This allocation is fair, enforceable under EU law, and reflects standard commercial practice.
16. Dispute Resolution and Arbitration
16.1 Informal Resolution
Before filing a claim, you agree to contact us at legal@collabr.ai and attempt to resolve the dispute informally for at least 30 days.
16.2 Governing Law and Disputes
These Terms are governed by the laws of Sweden, without regard to conflict of law principles.
Dispute Resolution:
- Consumers: Disputes may be brought in Swedish courts. EU/EEA/UK consumers may bring claims in the courts of their country of residence where mandatory law so provides.
- Business Users: Disputes shall be subject to the exclusive jurisdiction of Swedish courts, or by mutual agreement, to binding arbitration in Stockholm, Sweden.
For EU/EEA/UK Consumers: Nothing in these Terms affects your statutory consumer rights under applicable EU, EEA, or UK law. Where Swedish law conflicts with mandatory consumer protection laws in your jurisdiction, the mandatory consumer protections shall prevail. You retain the right to bring proceedings in the courts of your country of residence.
17. Changes to These Terms
We reserve the right to modify these Terms at any time. Changes become effective when posted, unless we specify a later date. We will provide notice of material changes via email or Platform notification at least 30 days before the effective date.
Your continued use after changes constitutes acceptance. If you do not agree to modified Terms, you must stop using the Platform and may request account deletion.
18. General Provisions
18.1 Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Collabr.ai regarding the Platform, superseding any prior agreements.
18.2 Severability
If any provision is found unenforceable, the remaining provisions remain in full effect, and the unenforceable provision is modified to reflect our original intent to the maximum extent possible.
18.3 No Waiver
Our failure to enforce any right or provision does not constitute a waiver of that right or provision.
18.4 Assignment
You may not assign or transfer these Terms or your account without our written consent. We may assign these Terms to any affiliate or in connection with a merger, acquisition, or sale of assets.
18.5 Force Majeure
We are not liable for delays or failures in performance due to events beyond our reasonable control, including but not limited to:
- Natural disasters, pandemics, wars, strikes, or government actions
- Cloud infrastructure outages (Vercel, AWS, Google Cloud, Azure, etc.)
- AI model provider failures or API disruptions (OpenAI, Anthropic, etc.)
- Payment processor outages (Stripe, financial institution systems)
- Internet backbone failures or DNS disruptions beyond our control
- Cyberattacks, DDoS attacks, or security incidents affecting infrastructure providers
- Telecommunications failures or power outages
Given the Platform's reliance on cloud services, AI APIs, and internet infrastructure, temporary service disruptions may occur due to third-party failures. We will make reasonable efforts to restore service but are not liable for losses resulting from force majeure events.
18.6 Third-Party Services
The Platform integrates third-party services (OpenAI, Stripe, Google, Resend). Your use of these services is subject to their respective terms. We are not responsible for third-party service failures, changes, or discontinuation.
18.7 Export Controls and Sanctions
You may not use the Platform if you are located in, or are a resident of, a country or region subject to comprehensive embargoes or if you are on any applicable sanctions list. You agree to comply with all applicable export control and sanctions laws.
18.8 Government Users
If you are a government entity, you agree that the Platform is "commercial computer software" and your rights are limited to those expressly granted in these Terms.
18.9 Notices
We may provide notices via email to your account address, in-product messages, or postings within the Platform. Legal notices to Collabr.ai must be sent to legal@collabr.ai and to our registered address listed in the Privacy Policy or imprint.
18.10 Accessibility
We aim to make the Platform accessible and are working toward applicable standards (e.g., WCAG). If you encounter accessibility barriers, contact support@collabr.ai.
19. Contact Information
For questions, concerns, or legal inquiries regarding these Terms, please contact us:
Seller: Simon Lydin (private seller)
Address: Hans Levins Väg 6, 23635 Höllviken, Sweden
VAT Registration: Not VAT-registered (private seller)
Email Contact: support@collabr.ai
(For general inquiries, legal matters, privacy concerns, and all Platform communications)
Response Time: We aim to respond to all inquiries within 5 business days.
Effective Date: October 2, 2025
Last Updated: October 2, 2025
Version: 1.0
Related Policies:
✓ ACKNOWLEDGMENT
BY USING THE COLLABR.AI PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE PLATFORM.